Returns Policy

If for any reason you change your mind on your purchase, we will give you a 7 day period from the time you receive the goods to be entitled to a refund subject to the following conditions.

  • You must email us at within the 7 day time if you have changed your mind.
  • Goods must be returned in brand new condition with postage paid.
  • Refund will be in the form of store credit.
  • Refund will be credited to your online account on receipt of the goods in as new condition so attention to packaging is important.

This refund policy does not apply to goods which have wear or been used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition.

All postage and insurance costs are to be paid by the buyer. It is highly recommend that you return the product via Post Office with signature, tracking, insurance and that you pre pay all postage.

You assume any risk of lost, theft or damaged goods during transit. In the event the product returns to us in it's unorigninal condition we will withheld refund until solution is found.

Gundam Universe will not be responsible for parcels lost or damaged in transit if you choose not to insure.